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Troubleshooting Ideagen Mail Manager desktop with New Outlook
Who is this article for?
Users who are having trouble setting up or using Ideagen Mail Manager Desktop with New Outlook.
Admins who need to set this up or help with issues.
This help article shows you the basics of troubleshooting new Outlook mode with Ideagen Mail Manager desktop.
This article assumes you have set up Ideagen Mail Manager with New Outlook by following the instructions here.
1. Command Window
- The software, when running will show a command window that looks like this:
(You will see various messages as emails are processed)
Keep this window open; it will recreate if closed.
- If this window does not show when you have first installed this mode of filing, try manually running the start up:
- run the following command (you can type this into the Run box, which you can get by typing Windows Key + R)
%localAppData%\Mail Manager\Program Files\MailManager.Startup.exe - The black command window should now be shown
- run the following command (you can type this into the Run box, which you can get by typing Windows Key + R)
- If you see an error message in this window you can try:
- Close the command window; it will restart and often resolve the issue. Wait about 10 minutes before deciding it hasn’t worked.
- If that fails, use the task tray menu to "Restart Ideagen Mail Manager," then close the command window again.
-
- If problems persist, please contact us.
Note: The visible command window is temporary measure used during our preview release phase to help troubleshoot any issues you may encounter.
2. Upgrading
Once you have this version running, you may need to upgrade your version of Ideagen Mail Manager (e.g. if we have prompted you to need to upgrade). If this happens:
- You will see the prompt to take a new version, or you can force the showing of this prompt by clicking Check for updates from the Ideagen Mail Manager menu
- Click the button to take the update. The update will download and the command window will be closed.
- Reboot your computer - this is essential as the previous version will still be running in the background and rebooting is the simplest way to reset this
2. Functionality and limitations
Below is a summary of supported functionality when using this version.
| Feature | Supported | Comments |
|---|---|---|
| Filing a single message | ✔️ | |
| Filing multiple messages | ✔️ | |
| Filed folders | ✔️ |
|
| View filing history (Dashboard) | ✔️ | Note that initially, the From, To and Subject columns will not be populated for emails filed from New Outlook (not including filed folder filing where they will be populated) |
| New and Classic Search | ✔️ | |
| Manage Locations | ✔️ | |
| File to MS 365 locations | ✔️ |
SharePoint, OneDrive, Teams |
| File to non-MS 365 locations | ✔️ | Including but not limited to Windows folders, ProjectWise |
| Add Filed Category | ✔️ | |
| Set/Edit User Preferences | ✔️ | |
| Suggested Locations | ❌ | On the roadmap |
| File All Messages in a Folder from Outlook | ❌ | |
| File All Messages in a .pst from Outlook | ✔️ | |
| Assign Existing Folders | ❌ | |
| Send a Link | ✔️ | |
| Multiple Mailboxes | ❌ | |
| Prompt on Scheduled Send | ✔️ | I.e. a message set to be sent at a later date |
| Classic Outlook Compatibility | ❌ | Ribbon disabled while New Outlook mode is active. Hence in this mode you cannot use Ideagen Mail Manager in Classic Outlook. You must choose to use New Outlook mode or Classic Outlook mode. |
| Forced Filing Prompt on Close of Message | ❌ | I.e. the feature that prompts the user to file when the message is closed after reading. This is not possible at the moment because of limitations in the features in New Outlook |
3. FAQs
| Question | Response |
|---|---|
| Can I still file to Windows folders and other locations | Yes you can. All the protocols currently supported by Ideagen Mail Manager continue to be supported by this version |
| Can I run Ideagen Mail Manager on both Classic and New Outlook at the same time | No, you must choose which mode you want to run Ideagen Mail Manager in |
Are you testing this version?
We welcome your feedback on the add-in. We're making improvements and want to ensure it meets your needs.
Share your thoughts!
Further reading
- Set up Ideagen Mail Manager desktop with New Outlook
- How to switch back to Classic Outlook from New Outlook mode.
- Ideagen Mail Manager release notes (as we add new features to the New Outlook version)