Who is this article for?

Users needing to update a greyed-out Shared Configuration Folder path.

Administrator access may be required to update Shared Configuration Folder paths to a new location.

This article shows you how to resolve the error of when the Ideagen Mail Manager shared configuration folder is greyed out.

Issue

When setting up Ideagen Mail Manager, the Shared Configuration Folder path applies to all installations and stores its settings.

If an admin locks, renames, deletes, or moves this folder, you may face a chicken-and-egg issue: you cannot update the path because the setting is locked based on the old, inaccessible folder location.

Solution

To resolve the issue, follow these steps:

1. Open the Windows Registry Editor (regedit).
2. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Oasys\Mail Manager.
   If you cannot find this folder, look for KEY_CURRENT_USER\Software\Oasys\Mail Manager\ instead.
3. Delete the Master Config Folder key.
4. Restart Outlook.

This will unlock the Shared Configuration Folder path in user preferences, allowing you to update it to the correct path.

Further reading

• Understanding the Shared Configuration Folder