Who is this article for?

Ideagen Mail Manager Administrators that need to change the path of the Shared Configuration Folder

IT knowledge & access required.

The following procedure is used to update the Shared Configuration Folder path on the Mail Manager Installer which can then be used on users PC's. This may be required when the server currently hosting the shared configuration folder is going to be decommissioned or if the folder containing the Shared Configuration Folder has been moved. This also may be required if the Mail Manager installer was not originally configured correctly and needs to be updated.

Notes:

• This article only applies to the self service per-user installer
• This article assumes that there are no changes required to the Collections, Filing Location and Preferences
• This article is not used for directly updating the Shared Config Folder path on a single users machine which is something that would be done via the User Preferences where relevant. Accessing user preferences settings – Ideagen Mail Manager | Help | Ideagen Luminate

Steps:

1. Copy the existing shared configuration folder and its contents to the new location.
2. Go to: https://content.mailmanager.com/install/peruser - this will download the per-user-installer.exe.
3. Run per-user-installer.exe - this will open the Install Ideagen Mail Manager window
4. Select Multi User > Self Service
5. Enter your licence ID and licence password
6. Enter the new shared configuration folder path
7. Choose where the installer will be created e.g. ...\Desktop
8. Select Next
9. Select Accept terms and create installer (exe)
10. Save the created exe to a shared folder
11. Instruct users to:
    1. Download the exe from the shared folder
    2. Exit Outlook
    3. Run the exe
    4. After the download is complete open Outlook
    5. Ideagen Mail Manager will now use the new Shared Configuration folder path