Who is this article for?

Ideagen Mail Manager users attempting to resolve issues.

Ideagen Mail Manager must be installed.

Ideagen Mail Manager operates within Microsoft Outlook. 

The below links include the official instructions on how to repair and configure Microsoft Outlook:

1. How to Repair Outlook
2. How to Fix Outlook Email Connection
3. How to Create a New Outlook Profile

Reminder: These instructions are provided by Microsoft and should be followed in conjunction with the advice from your local IT team.