Who is this article for?

Administrators troubleshooting user access issues with Mail Manager.

SharePoint site administrator access required.

Mail Manager saves emails to SharePoint and relies on correct access to SharePoint sites and libraries for each user. Use these steps to verify SharePoint permissions for a user experiencing problems, then compare the same permissions for a working user to identify discrepancies.

1. Checking site permissions

To verify a user's site-level permissions:

1. Open the SharePoint site in your browser.
2. Click the Settings gear icon in the top-right corner.
3. Select Site Permissions.
4. Review the Owners, Members, and Visitors groups and their roles.
5. Click Advanced permissions settings.
6. Select Check Permissions.
7. Enter the user's name.
8. Click Check Now to view their access level.

2. Checking document library permissions

To verify permissions on a specific document library:

1. Navigate to the document library within the site.
2. Click the Settings gear icon.
3. Select Library Settings.
4. Under Permissions and Management, select Permissions for this document library.
5. Look for the message "This library inherits permissions from its parent" to confirm default inheritance.
6. Click Check Permissions.
7. Enter the user's name.
8. Click Check Now.

3. Checking permissions for individual files or folders

To review permissions for a specific file or folder:

1. Click the three dots (…) next to the file or folder.
2. Select Manage Access.
3. Review the People, Groups, and Links tabs.

For a detailed check:

1. Click Advanced.
2. Select Check Permissions.
3. Enter the user name.