Who is this article for?

Users who want to understand the Mail Manager Neo license rules.

No elevated permissions are required.

This article explains the Neo License Management.

1. What is it?

The Neo licensing system has replaced the old license system for most customers, enabling a self service portal for license management when using Mail Manager.

2. What are the rules around NEO licensing?

• Mail Manager licensing is based on the user's primary email address (in Outlook), so you can have the same license on multiple computers as long as they have the same primary email address.
   
• Mail Manager has a licensing portal where you can log in to view your current license list. This uses Microsoft single sign on, so needs an initial approval. Your Mail Manager Customer Success Manager or account manager can provide access to this for approved people.
   
• A Mail Manager license will go inactive after 3 days of no use. (when Outlook closed for 3 days)
   

• If someone with an inactive license opens outlook with Mail Manager installed, their inactive license will become active again if you have available licenses.

   

• If you have access to the Mail Manager license portal, you can delete inactive licenses yourself. Your account manager or Customer Success Manager can delete active licences for you.
   
• If you have spare licenses, anyone can install Mail Manager and when they open Outlook their Mail Manager will grab a spare license if available. If there are no spare licenses, they will get a “seat count exceeded” message.
   
• If no one deletes a Mail Manager inactive license, after 90 days, it will delete itself. Making the license available and spare again.
   
• You can have "auto allocation" of licenses turned off so you can manually add licenses, if needed. Your Customer Success Manager can do this for you.
   

3. Further Reading

Understanding the Neo License Management portal

Licensing help section