If you're experiencing issues where Mail Manager is unable to file emails to a folder—even though the folder is visible in the filing location collection—please follow the steps below to resolve the issue.

 Step-by-Step Troubleshooting Guide

1. Reset Mail Manager Local Database

This step helps refresh Mail Manager’s local configuration and resolve potential corruption in the database.

Instructions:

1. Close Outlook completely.
2. Press Windows Key + R to open the Run dialog.

3. Enter the following path and press Enter:

   %LocalAppData%\Oasys\Mail Manager
   

4. Locate the file named mmFiler.db.
5. Rename it to mmFiler.db.old.
6. Restart Outlook.

This will force Mail Manager to recreate the local database, which may resolve the filing issue.

2. Run 'Discover Filing Locations'

This step ensures Mail Manager refreshes its list of available filing locations.

Instructions:

1. Locate the Mail Manager icon in your desktop taskbar
2. Right-click the icon and select Mail Manager.
3. Click on Run Discover of Filing Locations.
   
   Additional Tips

• Ensure you have the correct permissions to access the target folder.
• Confirm that the folder is not restricted or archived.
• If the issue persists, consider reinstalling Mail Manager or contacting support for deeper diagnostics.