Who is this article for?

Mail Manager Users looking for reporting options.

No elevated permissions are required.

1. License consumption

Request access to the Neo License Management Portal to monitor license usage. Your account manager can assist with this.

2. Filing

Users can report recent filings from the Mail Manager Status icon in Outlook. However, there's no option to report for all users collectively.

3. Indexing

To check indexing progress, use the Mail Manager Status icon in Outlook, navigate to Search > Open Location Status. This feature is primarily for Support, so it contains detailed information. Key aspects to monitor include whether locations are active, indexed, and have scanned items.

The overall indexing percentage will fluctuate as it scans locations and processes new emails. Expect variability, especially on new systems or when prioritising new locations.

Mail Manager does not provide a collective report for all users.