Who is this article for?

Users who want to troubleshoot an unlicensed or expired evaluation.

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This article refers to the license type message shown in the key manager, this can create some confusion for users believing they are unlicensed.

1. Unlicensed or expired evaluation

1. When there is doubt as to whether the Ideagen Mail Manager installation is licensed, users should check the Help > About Ideagen Mail Manager information rather than the key manager to validate the license.

2. If the 'About Ideagen Mail Manager' information shows a valid license with the account id showing there and Ideagen Mail Manager is functioning normally, users can be be assured that that this is normal and that they are licensed.