Who is this article for?

Users who see this error when generating diagnostic logs.

No special access or permissions are required.

This article outlines the process of obtaining the diagnostic logs when encountering the "Exception from HRESULT: 0xE724001D" error.

1. Issue
2. Workaround

1. Issue

When attempting to generate diagnostic logs, you come across the following error.

System.Runtime.InteropServices.COMException (0xE724011D): Exception from HRESULT: 0xE724011D
at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
at System.Runtime.InteropServices.CustomMarshalers.EnumeratorViewOfEnumVariant.MoveNext()
at MailManager.Diagnostics.Email.EmailHelper.generateOutlookInformationReport(Application oApp) in f:\CICD\auto-sandbox\Applications\DM\MailManager\MailManager.DiagnosticsReporter\EmailHelper.cs:line 233
at MailManager.Diagnostics.Email.EmailHelper.CreateEmail(String subject, String body, IList`1 fileAttachmentPaths, IEnumerable`1 toRecepients, IEnumerable`1 ccRecipients, IEnumerable`1 bccRecipients, Format emailFormat, Boolean embedAttachments) in f:\CICD\auto-sandbox\Applications\DM\MailManager\MailManager.DiagnosticsReporter\EmailHelper.cs:line 88
at MailManager.DiagnosticsReporter.Form.Form1_Load(Object sender, EventArgs e) in f:\CICD\auto-sandbox\Applications\DM\MailManager\MailManager.DiagnosticsReporter\Form.cs:line 112
at System.Windows.Forms.Form.OnLoad(EventArgs e)
at System.Windows.Forms.Form.OnCreateControl()
at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
at System.Windows.Forms.Control.CreateControl()
at System.Windows.Forms.Control.WmShowWindow(Message& m)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.Form.WmShowWindow(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

It means that the diagnostic logs have been generated in a temporary folder. Mail Manager then tries to call on Outlook to create an email but is unable to do this due to either communication challenge with Outlook or with permissions in Outlook accessing that temp folder.

At this point, the exact cause is unclear but that is what is erroring here.

2. Workaround

Since the logs would still be generated correctly, you can find them in the temporary folder.

To send us the logs:

1. Open File Explorer.
2. Navigate to %temp%\Mail Manager Diagnostics\Mail Manager Report View\.
3. Attach log files to an email reply to a ticket raised.
4. Send the email.

This will give us access to the diagnostic logs regardless of the error.