Who is this article for?

Users who want to learn how to troubleshoot emails not opening from New Search.

No elevated permissions are required.

This article delves into troubleshooting the issue of emails not opening from New Search. It offers concise guidance on understanding the root causes and implementing effective solutions to ensure seamless email accessibility within the new search interface.

1. Issue
2. Solution
   1. Classic Search
   2. Local File

1. Issue

Customers have difficulty opening emails from the New Search feature.

2. Solution

2.1. Classic Search

To resolve the issue:

1. Access the Classic Search option.
2. Choose an email to open and proceed with the attempt to open it.
   This will prompt the Select an app... window to appear. You may need to attempt this multiple times to get the window to appear.
3. Select Outlook.
4. Click Always.

You should now be able to open the email as usual using the New Search function.

2.2. Local File

Alternatively:

1. Double-click any email in Outlook.
2. Click File.
3. Select Save as.
4. Choose a location you can access easily.
5. Navigate to the file location.
6. Right-click the file.
7. Choose Open With....
8. Select Choose another app.
9. Highlight Outlook.
10. Click Always.

You should now be able to open the email as usual using the New Search function.