Who is this article for?

Users who encounter the error while using the application.

Dashboard access is required.

Sometimes you may come across the following error: "Ideagen Mail Manager Error. Log exceeded. Please inform support@mailmanager.com". This article explains why the error message occurs and how to fix it.

1. Issue

When interacting with the Filer, the following error message pops up. The log name in brackets can vary.

This means that the log files for Ideagen Mail Manager have grown too large. Occasionally, this could indicate a wider issue, but most of the time it occurs because the users been using Ideagen Mail Manager for a very long time without clearing their Logs folder.

2. Immediate Solution

To resolve the issue, make sure you clear your logs regularly.

To clear logs:

1. Open the Status Dashboard.
2. Select Diagnostics.
3. Expand the Advanced section.
4. Select Purge Logs.

3. Long Term Solution

If this error occurs frequently, it suggests a high volume of filing activity. You can prevent the log from exceeding its limit by setting a maximum cache size. When this limit is reached, Mail Manager will automatically purge the oldest entries.

Option A: Update an individual user

1. Close Outlook.

2. Navigate to %appdata%\Oasys\Mail Manager in File Explorer.

3. Open the EmailFiling.cfg file in a plain text editor like Notepad.

4. Search the file for CacheSizeMbLimit to ensure it is not in there already. It shouldn't be if this is the first time you are hitting this. If it is not there, add the following line to the bottom of the file:
   CacheSizeMbLimit = 1000

5. Save the file and restart Outlook.

Option B: Update all users (Shared Config)

If you use a Shared Configuration folder to manage settings globally:

1. Navigate to your Shared Config folder location. You can find this by going to Tools > Users Preferences and scrolling down. 

2. Open the AdminEmailFiling.cfg file in a plain text editor like Notepad. (If you are using a remote system like SharePoint for this, you would need to download this file to your computer to edit it and then upload it back afterwards.)

3. Search the file for CacheSizeMbLimit to ensure it is not in there already. It shouldn't be if this is the first time you are hitting this. Add this line to the file. Note that the # prefix is needed here to ensure users settings update with this setting:
   #CacheSizeMbLimit = 1000 

4. Search the file for the line that begins with AdminUpdateDateTime and increment the number on that line by 1, as this is needed for changes to be detected by the end users MM installations.

5. The setting will be applied to all users the next time their Mail Manager syncs with the shared configuration. (ie. their EmailFiling.cfg will update with this.) This happens every so often but can be sped up by restarting Outlook. 

Note: The value 1000 represents 1000 MB (1 GB). You can adjust this number based on your available disk space, but 1000 is the advised standard to prevent the "Log Exceeded" error.

If you are still experiencing the error, follow the steps listed in our Capturing diagnostic information article to help our Support Team investigate further.