Who is this article for?

Users encountering issues starting Ideagen Mail Manager.

Local Admin access may be required.

Ideagen Mail Manager 11 is set to expire on 1 November 2025.

To ensure continued functionality and access to essential features, we encourage you to upgrade to the latest version.

This article provides information on the expiration of the tool and how to upgrade it.

1. Expiration warning

If you are using Ideagen Mail Manager 11, you will see a warning whenever you launch it:

• Before 1 November 2025 - "Ideagen Mail Manager will expire on Wednesday, November 01, 2025".
• After 1 November 2025 - "Ideagen Mail Manager has expired".

Ideagen Mail Manager 11 has been a dependable tool for managing emails and streamlining communication for its users.

However, all software versions have a finite lifespan, and Ideagen Mail Manager 11 is no exception.

2. Upgrading Ideagen Mail Manager

Upgrading to the latest version of Ideagen Mail Manager is crucial to ensure that you continue to benefit from its features and capabilities.

New versions include improved security, bug fixes, and additional functionalities, keeping your email management experience efficient. Furthermore, an upgraded version will be more compatible with the evolving email systems and technologies.

To upgrade Ideagen Mail Manager:

1. Go to the Upgrade Ideagen Mail Manager page.
2. Enter your company details.
3. Download the latest version.
4. Run the Setup file.
5. Select the version of Ideagen Mail Manager you need installed.
6. Click Install.

If you encounter any issues during the upgrade process, or have questions regarding the upgrade, contact your Account Manager. They can answer your questions and guide you through any challenges you may face.