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Whitelisting Mail Manager for Admins
Who is this article for?Administrators and IT Administrators responsible for managing Mail Manage access.
Admin permissions are required.
Some security software can mistakenly block or prevent Mail Manager from running or activating. To help you avoid downtime, we put together a list of processes and directories you can whitelist or exclude from security scanning.
1. Installer
1.1. Per user
- MailManager.Startup.exe
- MailManager.BackgroundIndexer.exe
- Mail Manager.Filer.Core.exe
- MailManager.ElectronSearch.exe
- MailManager.SAM.exe
- %localappdata%\MailManager
- %localappdata%\28Hands\
- %localappdata%\Oasys\
- %appdata%\Oasys\
If you have any security software killing one or more of these processes, it should be logged in the security software.
1.2. Per machine
- MailManager.Startup.exe
- MailManager.BackgroundIndexer.exe
- Mail Manager.Filer.Core.exe
- MailManager.ElectronSearch.exe
- MailManager.SAM.exe
- %Programfiles%\MailManager
- %programfiles%\28Hands\
- %programfiles%\Oasys\
2. Websites
Check that the machine can access the below licensing servers:
For updates, this needs to be accessible too:
If not, make sure they are whitelisted. Alternatively, you can whitelist anything digitally signed by Ideagen.
3. Group Policy templates
We have received reports that some Group Policy templates prevented Outlook.exe from spawning processes. This is what Outlook does for the Mail Manager processes above, so this could be something to check if none of the above helps.
If this looks like your scenario, update your Attack Surface Reduction policy in Microsoft Defender Exploit Guard to exclude Mail Manager.