Who is this article for? Users troubleshooting Mail Manager activation errors

Ideagen Mail Manager must be installed.

Activation Errors

These might include, but are not limited to, errors like this:

Troubleshooting

First, check whether the user can successfully access https://auth.mailmanager.com/version. If the user cannot access it, they need to inform their IT/Admin that it should be whitelisted to allow this.

If the user can access the link but still receive errors, follow below steps:

Test 1: Determine whether the SAM.exe is allowed to run on the user's PC

1. Navigate to %localappdata%\Mail Manager\Program Files\x86, for per user installations or C:\Program Files\Mail Manager\x86, for per machine installations. Only one of those should work. (The screenshots here are based on the per user folder)
   
2. Type cmd in the Locations path to open the command prompt
3. Type MailManager.SAM.exe and then hit Enter to run it
   1. Does it create the sam.log file? (located in %localappdata%\Mail Manager\Data\Logs). Below image shows the SAM.exe running successfully
   2. If there is no log created, with no arguments, this indicates that the exe is not allowed to run as per settings/permissions on the customer's environment, and this should be communicated to their IT/Administrator.
   3. If it is allowed to run, but the error is from the key manager, you can work around this.

Test 2: Testing the communication to the server

1. In the same folder,  %localappdata%\Mail Manager\Program Files\x86, for per user installations or C:\Program Files\Mail Manager\x86, for per machine installations, run the cmd prompt
2. Now type MailManager.SAM.exe followed by  protectionscheme
3. If this is working, then you should be able to activate the user without the Key Manager by packaging an installer with the licence number and password for installation
4. If not, provide the logs to the Support.